Refund policy

Return window. You can ask for a return within 30 days of delivery.

What can be returned. Items must be unopened and unused, in the original packaging. For health and safety reasons, we can't accept returns of opened supplements, personal care or food items unless they arrived damaged or wrong.

Damaged or wrong item. If something arrives damaged, broken or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, and you won't pay return shipping.

How to start a return. Email hello@prestigeshopllc.com with your order number and the item you want to return. We will reply with the return address and steps. Please don't send items back without contacting us first.

Return shipping. For returns that are not our mistake, the buyer pays return shipping.

Refunds. Once we receive and check the item, we refund the original payment method within 5 business days. Your bank may take a few more days to show it.

Questions. Email hello@prestigeshopllc.com. A real person reads every email.